Service Areas

• What areas are serviced?

  • At this time, we are servicing areas between East Vail and Edwards, including Vail, Minturn, Avon (including Wildridge, Wildwood), EagleVail, Edwards (including Homestead, Singletree, Cordillera Valley Club). We are happy to consider other areas if there is enough interest. Please reach out if further clarification is needed.

• What areas are NOT serviced?

  • At this time, we are unable to service Red Cliff, Mountain Star, Cordillera areas south of Hwy 6 and communities west of Wolcott. If enough interest arises within these communities, we would be happy to consider expanding to service these areas.

Safety and Legalities

• Is it legal to pick up another person’s mail?

  • Yes, as long as permission is granted! After signing up for our services, you will receive a letter to be signed allowing Mountain Mail Delivery to pick up your mail from the post office. This letter will need to be signed and returned prior to the start of service.

• Can you dispose of unwanted mail?

  • Unfortunately, no. The law clearly states that you cannot dispose of another’s mail. We will let you determine what is “junk mail.”

• Is it Safe?

  • Yes! We have been background checked and will continue to submit to these annually.

How it Works

• How do you get my key?

  • You must provide a key to us. If you do not have a duplicate, you can request one at your local post office for a small fee. We do ask, you keep a key for yourself as well.

• How do we exchange key and drop info?

  • We prefer to stop by your home to meet you, grab the key, and receive your detailed instructions for drops and/or pick ups. If you are not able to do this in person, we can coordinate a porch pick and phone or digital conversation regarding instructions.

• Where do you leave mail?

  • We will do as you request. We recommend you purchase a lockable mail drop box and place it outside your door. These are readily available on Amazon and a variety of other online sites. The mail for your business will be dropped inside if no alternative drop site is designated. Other options are porch drop or within home if permission and access are granted to Mountain Mail Delivery.

  • For package pick-up, we will require a designated place to check during each pick up and you can also send us a message the day prior.

• Will pick-ups be dropped off to shipper the same day?

  • In most cases, yes. But, in certain periods of high volume during holidays, they may be dropped on the subsequent day.

• Does the service run on holidays?

  • No, the service will recognize all federal holidays. If your mail delivery falls on a holiday your delivery will be shifted to another day that week.

• What hours will mail be picked up/dropped off?

  • Delivery and pick-ups will occur between 9:00 a.m. and 5:00 p.m. MST.

• Do you provide service on the weekends?

  • Unfortunately no. At this time service will occur Monday through Friday only on designated service area days.

Special Circumstances

• What if my home and PO Box are located in different towns? Please sign up for the location where your PO Box is located.

  • Mail will be picked up on the designated day for the location of the PO box. Drop off may occur on the same day, but most often will be delivered on the day designated for the home service.

  • Example: PO box is in Vail and home is in Singletree. Mail is picked up from Vail on Wednesday and dropped in Singletree on Thursday.

• Is there a limitation on package size?

  • Yes. Unfortunately, we are limited to a standard-sized SUV, so Mountain Mail Delivery cannot accommodate oversized or bulk package orders at this time. We encourage you to go direct with carriers for these items.

• Can you use scan codes (i.e. Amazon) for returns?

  • At this time we cannot accommodate this. All packages to be drop off at USPS, FedEx or UPS must be adequately packaged, labeled with a prepaid label, and ready to be dropped at the carrier.

• Can you get a receipt for packages dropped off at USPS, FedEx or UPS?

  • At this time, we cannot provide this service, but hope to do so in future. Packages will be dropped in the general drop-off areas as designated within the shipping centers.

• I have tracking for a package but no slip. Can you ask the post office?

  • Unfortunately, at this time we cannot provide this service. Such inquiries are time-consuming and better explained by you to the post office employee.

• If I provide you will a credit card, can you get postage or organize other shipping services?

  • Unfortunately, at this time we are limited to basic pick up and drop. This is a future service we hope to provide.

Service Questions

• Can I change my service?

  • Yes, you can change your service at any time. For a temporary stop in service email or text with dates you would like to pause service. To switch between once and twice weekly services log into account, cancel and resubscribe. Service changes will most often go into effect following week, but at times may take two weeks to complete.

• Can I cancel my service?

  • Yes, you can cancel at any time. Billing will cease the week following cancellation. Just log into your account and cancel subscription. If unable to log in for any reason call, text or email.

• Do you offer refunds if I did not send or receive mail?

  • We do not offer weekly refunds if volume is low. We will still check your PO box, deliver any volume of mail, and check your designated location for pick-ups.

• What happens if I am out of town?

  • We are happy to leave mail inside or deliver to alternate location during these times. Alternatively you can pause service temporarily by emailing or texting us the dates you would prefer to not have service. To pause service we need a minimum of one weeks notice prior to expected delivery date.

  • If advised of service pause at least one week prior to delivery you will not be charged for service during that period.